Returns & Exchanges
At PuckerButt Pepper Company, we want you to be completely satisfied with your spicy haul. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee on all non-food merchandise and case-by-case resolutions for our hot sauces and seeds.
Review the Policy
Ensure your item is eligible for return; apparel must be unworn and unwashed, while food products must be reported within 7 days if damaged or incorrect.
Contact Customer Support
Reach out to our pepper experts at [email protected] with your order number and a photo of any damaged goods to initiate the process.
Pack Your Return
Securely package your items in their original packaging to prevent breakage during transit and include a copy of your original packing slip.
Receive Your Refund
Once our team inspects the returned items, we will process a refund to your original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing